INTRODUCTION
You will be able to access most areas of this Website without registering your details with us although certain areas of this Website may only open to you if you register. We reserve the right to make alterations to this at our discretion.

We may revise these terms and conditions at any time by updating this section of the website. We advise that you should review the updated terms and conditions periodically, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not agree to be bound by these terms and conditions you will not be able to place an order.

If you have any questions relating to these terms and conditions please contact our Customer Service Department between 9am-5pm, Monday to Friday, on 01252 318823 or by using our contact us form.

Guarantee

All cane frames are guaranteed for 12 months. We strongly recommend you consider our fabric warranties, to protect fabrics against everyday spills, stains and accidents.

Payment

We will accept most major credit and debit cards, a personal cheque, a building society cheque or a banker’s draft.

As payment in full will be required on the day of delivery and authorisation will be checked prior to delivery it is your responsibility to inform us of your card details prior to delivery.
In the case of any payments made by personal cheque, building society cheque or banker’s draft we will require full payment at least 5 working days in advance of your delivery date

Please note, we will never ask you for your secret PIN number.

Information about Your Furniture Product

All Cane and Upholstered furniture dimensions are approximate and can be altered at our discretion. Although every endeavour is made to match all the fabric and cane finishes, a slight variation may occur to that seen in printed/on-screen matter. 

We endeavor to display the colours of our products that appear on the website as accurately as possible. However we cannot guarantee that your computer′s display will accurately reflect the colour of the product.

As such, we reserve the right to change fabric and cane furniture designs. It is recommended that cane furniture is not placed directly in bright sun light or that blinds/throws are used. The materials we use to produce our furniture are of the best quality, but because of their natural origins, they will sometimes have variations in tones and unique characteristics that make each piece individual.

Fit and Access

All dimensions given for our furniture range are approximate. It is your responsibility to check and ensure that the furniture you have ordered will fit into the desired room or conservatory in your home, that our drivers can gain safe and easy access to the proposed room or conservatory and that there is sufficient access for our delivery lorry to reach the delivery address.

The customer shall advise the company on the suitability of the site for the delivery. The Company reserves the right to refuse delivery of any part or instalment of the Goods if delivery or instalment is required to be made over or against any road, wall, surface or ground which the Company in its absolute discretion considers unsuitable.

If at point of delivery our drivers feel there is a risk of damage to the furniture, your property or your belongings, you will be asked to sign a ‘Delivery Permission form’ giving the driver permission to proceed.

Delivery Charges

Please telephone our staff for an exact quotation on all delivery charges. If you live overseas we can arrange shipping to anywhere in the world. The decision about whether an order consists of a single item or two or more items will be at the discretion of Lighthouse.

We will contact you approximately 7 – 10 days before your proposed delivery date to arrange a mutually convenient delivery day. All goods must be signed for on delivery. If you elect for goods to be delivered without obtaining a signature then we cannot accept damages or further responsibility for goods.

ORDERING FROM LIGHTHOUSE
Lighthouse will accept any orders placed by ordering via our online checkout process. You will be given the opportunity to check your order and to correct any errors as part of the online checkout process. Once the process has been completed, we will send you an order acknowledgement, confirming the products you have ordered.

An order is accepted once we dispatch the goods. The purchase contract will be made even if your payment has been processed immediately, once we dispatch the order unless you have cancelled your order or we have notified you that we do not accept your order.

An order may be refused:

• where goods are not available;
• where we cannot obtain authorisation for your payment
• if there has been a pricing or product description error; or
• if you do not meet any eligibility criteria set out in our terms and conditions

PRICING

We reserve the right to review our prices periodically and the next review will be posted on the website and become applicable on all orders placed from that date.

Although all prices include VAT (where applicable) at the current rates, we reserve the right to express the price exclusive of VAT. However, we may show VAT separately and include it in the total price.

Where we charge separately for packing, carriage and insurance and other relevant charges, you will be notified in writing either by our administration staff or directed to the appropriate point on this Website.